Cancellation & Refund Policy

Effective Date: August 8, 2025

1. Introduction

This Cancellation & Refund Policy outlines the terms and conditions for cancellations and refunds for products and services purchased from TaBiz Music through our website https://www.tabizmusic.com/ and authorized third-party platforms.

By making a purchase, you acknowledge and agree to the terms outlined in this policy.

2. Digital Products - No Refund Policy

Beats, Instrumentals & Sound Packs

All digital products are NON-REFUNDABLE
Once a beat or digital product is purchased and download link is provided, no refunds will be issued
Digital products cannot be returned due to their intangible nature
Preview tracks are provided to ensure satisfaction before purchase

Licenses

Beat licenses are non-refundable once granted
License agreements cannot be canceled after purchase
Exclusive licenses are final and non-reversible

Why No Refunds for Digital Products?

Instant delivery and permanent access to digital content
Preview options available before purchase
Digital products cannot be "returned" in traditional sense
Protection against unauthorized use and redistribution

3. Physical Products (Merchandise)

Refund Eligibility

Refunds for physical merchandise will ONLY be provided if:

Product arrives damaged or defective
Incorrect item was shipped
Item is significantly different from description

Non-Refundable Situations

Change of mind or personal preference
Wrong size selection (size charts provided)
Normal wear and tear
Damage caused by misuse or negligence

Refund Process for Damaged Items

Contact us within 7 days of receiving damaged item
Email tabizmusic@gmail.com with:
- Order number
- Photos of damaged product
- Description of the issue
Wait for approval before returning any items
Return shipping costs covered by us for damaged items

4. Cancellation Policy

Digital Products

Orders cannot be canceled once payment is processed
Download links are typically generated automatically
Contact us immediately if you need to cancel before processing

Physical Products

Orders can be not be canceled after purchase
Once items are shipped, cancellation is not possible
Partial cancellations may be available for multi-item orders

5. Processing Times

Refund Processing

Approved refunds processed within 5-10 business days
Refunds issued to original payment method
Processing time depends on your bank/payment provider
Email confirmation sent when refund is initiated

Return Processing

Return approval required before shipping items back
Items must be returned within 14 days of approval
Original packaging and condition required

6. Third-Party Platform Purchases

Bandcamp & Other Platforms

Purchases made through third-party platforms are subject to their refund policies
Contact the respective platform for refund requests
We may assist but cannot override platform policies
Direct website purchases follow this policy exclusively

7. Refund Exceptions

Special Circumstances

We may consider refunds outside this policy for:

Technical issues preventing download
Billing errors or duplicate charges
Fraudulent transactions
Legal requirements

Each case reviewed individually at our discretion.

8. Contact for Refund Requests

Required Information

When requesting a refund, include:

Full name and email address
Order number or transaction ID
Date of purchase
Detailed reason for refund request
Supporting documentation (photos for damaged items)

Contact Details

Email: tabizmusic@gmail.com
Website: https://www.tabizmusic.com/

Response Time: We aim to respond within 24-48 hours

9. Disputed Charges

Chargeback Prevention

Contact us directly before disputing charges with your bank
We're committed to resolving issues fairly and quickly
Chargebacks may result in account suspension
Always try to resolve through our customer service first

10. Shipping Costs

Non-Refundable

Original shipping costs are non-refundable
Return shipping costs (customer responsibility unless item damaged)
International shipping fees and customs charges non-refundable

Damaged Item Exception

Return shipping covered by us for damaged/defective items
Prepaid return labels provided when applicable

11. Quality Guarantee

Our Commitment

High-quality digital products and merchandise
Accurate product descriptions and specifications
Professional customer service support
Fair resolution of legitimate issues

Preview Before Purchase

All beats include preview tracks
Product descriptions and specifications provided
Size charts available for merchandise
Customer reviews and ratings when available

12. Policy Updates

This policy may be updated periodically. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of any changes.

13. Legal Rights

This policy does not affect your statutory consumer rights under applicable law. In jurisdictions where certain terms may not be enforceable, those terms will be limited to the extent required by law.

14. Final Notes

Important Reminders

Preview all digital content before purchasing
Check size charts carefully for merchandise
Save your order confirmations and download links
Contact us promptly for any issues
Be aware that digital sales are final

Customer Satisfaction

While our refund policy is strict for digital products, we're committed to customer satisfaction and will work with you to resolve any legitimate concerns within our policy guidelines.

Contact Information:
Email: tabizmusic@gmail.com
Website: https://www.tabizmusic.com/

Last Updated: August 8, 2025

By purchasing from TaBiz, you acknowledge that you have read, understood, and agree to this Cancellation & Refund Policy.

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